Provide seamless and multi-channel support that clients expect, create a knowledge base and learn about customer preferences. The ability to react faster, take action in advance, and provide effective customer service at a constant, high level, translate into the company’s long-term profitability.
- Management of contacts, customers and information gathered about them
- Self-service desks
- Management of products, services and contacts
- Creation and management of knowledge base (products, services, procedures)
- Resource management (tools, locations, employees)
- Defining workflows between teams and groups
- Reporting and analyzing provided services, SLA
- Service planning, calendars.